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  1. Chuao Chocolatier
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Returns & Exchanges

Returns & Exchanges FAQ

  • My order was lost, can I get a refund?
  • I just noticed my order is going to the wrong address, what can I do?
  • The gift box was damaged, can I get a new one?
  • Why can't I just exchange items if I don't want them anymore?
  • I received Chuao chocolates but I would like a refund or exchange.
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Returns & Exchanges Policy

  • Chocolate returns, refunds or exchanges
  • Cancellation
  • Damaged Chocolate (broken, melted, bloomed, other)
  • Incorrect Address
  • Missing Items