If your order has already shipped out, we are unable to change the shipping method. If your package has not yet shipped, we must cancel the original order and issue a new one. To do this, please contact our Joy Concierge Monday-Friday between 8am and 4:00 pm at (760) 476-0197 ext. 330 or email us at support@chuaochocolatier.com
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- Where do you ship to?
- When will my order ship?
- How do I track my package?
- Why is ground shipping not available?
- Why is ground shipping not an option for me if it’s lower than 72 degrees where I am?
- Is will call- on site pick up available? If so, how does it work?
- How do I dispose of the ice packs?
- Do you offer any shipping discounts?
- Can you ship to a P.O. Box?
- Do you offer Saturday delivery?
- What is your warm weather shipping policy?
- Why does my shipping need to be upgraded, expedited?
- How is my chocolate packaged?
- Where is my product? How can I track my package?
- What type of shipping methods do you offer, how long will it take to receive my order?
- Why is my order wet?
- Why can't I see tracking information under the tracking number you sent me?