Missing Items

If an item is missing, submit a claim to us within 48 hours of the confirmation delivery, provided by the carrier's tracking information. Please email us at support@chuaochocolatier.com

1. We are unable to resolve via phone or chat as each case is recorded and investigated accordingly for quality assurance purposes.

2. Our shipping manager will check the packing slip with the total weight of your order to resolve your discrepancy claim as all items are accounted for in our system, with lot numbers allocated on your packing slip and our inventory system.

3. Please submit a picture of the packaging of your order so we can review accordingly.

4. We will connect with you with our findings, within 24 hours.

 We will assess the situation and rectify as soon as possible. 

Angel is the author of this solution article.

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