Why can't I see tracking information under the tracking number you sent me?

We will email you a tracking number when your order leaves our Joy Factory. As soon as the carrier scans your order, you will be able to track its progress accordingly. Please note that the delivery time frame starts one business day after your order leaves our joy factory. For example: If your order ships out on Monday, via ground and it will take 2 business days to arrive to its shipping destination, it means your order will get there on Wednesday.