We are so sorry to hear you are unable to enjoy your sweet order. As per our "returns and refunds policy" stated prior to check out, we are not responsible for lost or stolen orders. Once we ship out your order, we email you the tracking information and send out email notifications once the order has been delivered. Please contact the carrier directly to submit a claim accordingly as we cannot do this for you. FedEx/USPS/UPS investigates and documents these issues.
Here is some helpful information for you to review as we are unable to issue you a refund if your order was lost or stolen. We will do everything we can to follow up and if needed, support you in replacing your order at a discount rate.
Have tracking number available and notify there has been an issue with your order
Open a claim
Have your tracking number available to track your package and state you need to speak with a customer service representative.
They will open an investigation number and get back to you within 1-3 business days.
You can submit an inquiry regarding your order online: USPS.COM, help button on the right/send an email/add your tracking number/zip code/ write a brief message of your concerns.
Have your tracking number available to track your package.
You can also submit a claim via their portal by creating an account: UPS.COM